SUPPORT
Frequently Asked Questions
Everything you need to know about ordering, shipping, and enjoying My Father's Best.
Ordering & Account
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Do I need a subscription?
No! My Father's Best is 100% subscription-free. Order whenever you'd like - no commitments, no recurring charges, no strings attached.
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Is there a minimum order?
There's a $30 order minimum. However, orders over $100 qualify for free shipping, and orders over $50 qualify for free local delivery in the Chicagoland area.
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Can I modify or cancel my order?
Please contact us within 2 hours of placing your order at info@MyFathersBest.com or 630-312-0831 and we'll do our best to accommodate your request.
General
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Where do you deliver?
We offer local delivery to the Chicagoland area. For orders over $50, there is no delivery charge.
We also ship to all contiguous (mainland) U.S. states. We offer free shipping on orders over $100!
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When do you deliver?
We deliver Tuesdays, Wednesdays and Thursdays (excluding holidays).
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Can I change my delivery date?
Yes, if you click "View your Order" from the confirmation email, you can reschedule your delivery date.
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How are your products delivered?
All products are delivered fully cooked and frozen and should be placed in the freezer upon arrival. Feel free to reuse the ice packs!
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Do you have a rewards program?
Yes! Shop to earn points on every order. Every 150 points = $5 off. Click the red rewards icon on the bottom right corner of your screen for more information.
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Do you have a referral program?
Yes! Give 10, Get 10. When you refer a friend, they get a 10% off coupon and you get $10 off your next order. Click the red rewards icon on the bottom right corner of your screen for more information.
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Where is the full nutrition information listed?
You can find the full nutritional information linked here
Shipping & Delivery
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How much does shipping cost?
Shipping is free on all orders over $100. For orders under $100, shipping is calculated at checkout based on your location. We also offer free local delivery on orders over $50 in the Chicagoland area.
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Where do you ship?
We currently ship to all 48 contiguous United States. Local delivery is available in the greater Chicagoland area.
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How are meals shipped?
All orders are shipped in premium insulated packaging with Cryo Ice packs to ensure your meals arrive perfectly frozen and ready to store in your freezer.
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How long does delivery take?
Most orders arrive within 3–5 business days. Orders are processed within 1–2 business days, and you'll receive a tracking number once your order ships. For more details, visit our Shipping & Delivery page.
Overnight Oats
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Do your oats contain any added sugar?
No! Our oats are completely free of added sugars. We rely on natural sweetness from ingredients like fruit and cinnamon to keep them delicious without any extra sugar.
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What makes your oats different?
Our overnight oats are made with real, fresh ingredients and contain 0 grams of added sugar — just naturally delicious flavor. With 7–9 grams of protein per serving, they're a clean, satisfying way to fuel your day.
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How should I thaw the oats?
Simply transfer the oats from the freezer to the refrigerator the night before you plan to enjoy them. In the morning, just give them a good stir and dig in!
You can also thaw them in the microwave, just make sure to remove the lid first. -
My oats were still slightly frozen in the morning. What should I do?
No worries — fridge and freezer temperatures can vary. If your oats are still a bit frozen, try moving them to the fridge earlier in the day, or let them sit at room temperature for a few extra minutes before eating.
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How long do the oats last in the fridge?
Once thawed, consume within 5 days.
Sauces
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How should I store the sauce?
Store in the freezer and simply thaw before use.
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How long is the sauce good for in the fridge?
Once thawed, consume within 5 days.
Entrées
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How are these entrées prepared?
Each dish is crafted by our chefs using only the highest-quality ingredients, then immediately flash-frozen and vacuum-sealed with our signature FreshSeal technology to lock in flavor and freshness. All entrées are fully cooked and ready to heat. As it warms in the microwave, steam builds naturally, causing the film to expand and form a bubble. This steam circulates evenly, preserving the dish's moisture, texture, and vibrant taste — just like it was made moments ago.
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How do I heat up the entrée?
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Do you use additives to keep the ingredients fresh?
No. Our unique FreshSeal process has changed the game. Our freeze and vacuum seal technology is what preserves the freshness and quality of the ingredients, unlike other frozen meals.
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Is the packaging safe for heating in the microwave?
Yes, we use BPA-free, 100% food-grade plastic that meets strict FDA and EU safety standards. It's approved for direct food contact during storage and when heated in the microwave.
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Can I keep them in the fridge, instead?
Of course! If refrigerated, consume within 5 days and reduce heating time by 1–2 minutes.
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Are there alternative ways to heat the entrées if I don't own a microwave?
Don't have a microwave? No problem! You can still enjoy our entrées using a stovetop or oven.
Stovetop: Remove the outer sleeve and peel off the film. Gently twist the corners of the tray to release the entrée, then transfer it to a skillet or pan. Heat on low, stirring occasionally until warmed through.
Oven: Preheat to 375°F, remove the sleeve and film, and place the entrée in an oven-safe dish. Heat until thoroughly warmed.
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My entrées arrived slightly thawed. Are they safe to eat?
Yes, they are completely safe to eat, even if thawed. With our VacuumFresh seal, no air gets to the food, and all meat is fully cooked. If heating from refrigerated or room temperature, reduce heating time by 2 minutes.
Heating & Preparation
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How do I heat the meals?
Most meals can be heated in the microwave (4–5 minutes) or alternatively by oven or stovetop. Detailed instructions are included on every package. Visit our Heating Instructions page for full details.
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How long do the meals last in the freezer?
Our FreshSealed meals stay fresh for up to 12 months in the freezer. That's the beauty of FreshSeal™ technology - it locks in flavor at the moment of peak freshness without preservatives.
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Are the meals pre-cooked?
Yes! Every meal is fully chef-prepared in our kitchen. You just heat and enjoy - no cooking required. It's restaurant-quality food ready in 5 minutes.
Returns & Support
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What if my order arrives damaged?
Contact us immediately at info@MyFathersBest.com with photos of the damage, and we'll make it right - guaranteed. We take pride in delivering a perfect experience every time.
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How do I reach customer support?
Email us at info@MyFathersBest.com or call 630-312-0831. You can also visit our contact page to send us a message. We're here to help!
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